Refund policy

Manzeli Refund & Return Policy

At Manzeli, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, defective, or unsuitable item, you may request an approved return or exchange within 5 days of receiving your order.

To begin a return request, contact our customer support team before sending the product back:

Phone/WhatsApp: +961 81 994 074
Email: manzeli.online@outlook.com

Please include your order number, the reason for the return, and clear photos or videos if the product is damaged, defective, or incorrect.

Return eligibility

To qualify for a return or exchange:

  • The request must be submitted within 5 days of delivery.
  • The product must be unused, undamaged, and in the same condition in which it was received.
  • The product must be returned in its original packaging.
  • All manuals, accessories, labels, warranty cards, and included items must be returned.
  • A receipt, invoice, or other proof of purchase must be provided.
  • Electrical products must not have been installed, misused, altered, or damaged after delivery.

Manzeli reserves the right to inspect all returned products before approving an exchange or refund.

Damaged, defective, or incorrect items

Please inspect your order immediately after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 48 hours of delivery and provide photos or videos showing the issue.

After reviewing the request, Manzeli may offer:

  • A replacement
  • An exchange
  • A repair, when applicable
  • A full or partial refund

When the mistake is made by Manzeli, reasonable return or replacement delivery costs will be covered by us.

Non-returnable items

Returns or exchanges may not be accepted when:

  • The request is submitted after the stated return period.
  • The product has been used, installed, damaged, washed, altered, or misused.
  • The original packaging is missing or heavily damaged.
  • Parts, accessories, manuals, labels, or warranty cards are missing.
  • The item was damaged after delivery.
  • The item is a clearance, final-sale, or specially ordered product marked as non-returnable.
  • The product cannot be returned for hygiene or safety reasons after opening.
  • The issue results from incorrect installation, voltage problems, misuse, or failure to follow the manufacturer’s instructions.

Change-of-mind returns

Change-of-mind returns may be approved only when the product is unopened, unused, complete, and in its original condition.

Delivery and return shipping fees are normally non-refundable for change-of-mind returns. The customer may also be responsible for the cost of returning the item.

Order cancellations

Orders may be cancelled before they are dispatched by contacting our support team as soon as possible.

Once an order has been shipped or sent for delivery, it may no longer be possible to cancel it. In that case, the standard return conditions will apply.

Refunds

Once your returned item is received, it will be inspected.

We will notify you whether the refund has been approved or rejected. Approved refunds will be issued using an available method agreed upon with the customer.

Depending on the original payment method, refunds may be provided through:

  • Cash collection from an agreed location
  • Bank transfer
  • Reversal to the original payment method, when supported
  • Store credit, when agreed upon

Original delivery fees are not refundable unless the product was incorrect, defective, or damaged due to Manzeli or the delivery process.

Refund processing times may vary depending on the payment method.

Exchanges

Approved exchanges depend on product availability.

If the replacement product costs more than the original item, the customer must pay the difference. If it costs less, the remaining amount will be refunded or issued as store credit based on the agreed method.

Warranty claims

Products covered by a manufacturer or supplier warranty are subject to the conditions stated on the warranty card or invoice.

Warranty coverage generally does not include damage caused by misuse, improper installation, electrical problems, accidents, negligence, or unauthorized repairs.

Consumer rights

Nothing in this policy is intended to limit rights that customers may have under applicable Lebanese consumer-protection rules. The Lebanese Ministry of Economy and Trade provides consumer-protection information and complaint channels.

Contact us

For return, exchange, refund, or warranty assistance:

Manzeli Online
Phone/WhatsApp: +961 81 994 074
Email: manzeli.online@outlook.com
Service area: Lebanon